Last Updated: 2026-01-19

Aivape is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website https://aivape.de and related services.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account registration details

1.2 Order and Transaction Information

  • Products purchased
  • Order history
  • Shipping details and delivery address
  • Payment status and transaction references

Important: We do not store full payment card numbers or sensitive payment credentials. Payments are processed securely by third-party payment providers.

1.3 Authentication and Technical Information

  • IP address
  • Account login credentials (encrypted)
  • Device type and browser information

1.4 Automatically Collected Information

  • Pages visited and browsing behavior
  • Access times and referring URLs
  • Operating system and browser language

2. How We Collect Information

We collect personal information through the following methods:

  • Direct Interactions: When you create an account, place an order, contact customer support, subscribe to communications, or fill out forms.
  • Automated Technologies: Through cookies, server logs, pixels, and similar technologies when you browse the Website.
  • Third Parties: From payment processors, logistics partners, or social media platforms when you interact with our content or ads.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Processing and fulfilling your orders (including reviewing shipping addresses and delivery details)
  • Providing customer service and responding to inquiries
  • Managing accounts and verifying identity
  • Improving Website performance, user experience, and product offerings
  • Sending order-related notifications, updates, and promotional communications (where permitted)
  • Detecting fraud, abuse, or security issues
  • Complying with legal and regulatory obligations